Terms and Conditions

Terms and conditions

All bookings are subject to the following terms and conditions; in making a booking or a booking request we assume that you have read, understood and accepted our terms of conditions of booking.

How to make a booking

Bookings can be made directly via our website by clicking on the 'Book Now' button.

We will acknowledge all monies received and send you an invoice via email. The final balance of your booking is due 6 weeks before your stay. If your booking is less than 6 weeks away we will ask for the payment in full at the time of booking.

You can make payments by debit/credit card or bank transfer. Paying with bank transfer is the cheapest option and avoids the service charge. The banks don't recommend this method as they don't make a penny from you sending money to us with a bank transfer. They love 'credit cards' as charge the retailers up to 3% for handling the payment. Credit cards makes banks richer and ultimately push the price of your holiday up. Support me in paying as little to the banks as possible and use the bank transfer method.

By special arrangement, well behaved pets are allowed at our property for an extra charge, this fee pays for the additional cleaning incurred. Prices will be displayed during the booking process.

Terms and conditions of booking

PLEASE READ THIS CAREFULLY.

When you make a booking with us (whether via the website, email, telephone or post) these terms and conditions are deemed to have been accepted by you.

1. DEFINITIONS

1.1) "Agent" means Beach View Cottage, whose address is Bay Tree House, Quay West, Minehead, Somerset TA24 5UN.
1.2) "Booking" means the reservation of the Property by the Guest.
1.3) "Booking Conditions" means these terms and conditions.
1.4) "Deposit" means:
1. (a) 30% of the Rental Charge payable to secure the booking; or
2. (b) if the holiday is due to commence within six weeks of the date of a Reservation Request, 100% of the Rental Charge.
1.5) "Guest" means the person or persons making the Booking.
1.6) "Holiday Confirmation" means the confirmation of the Booking issued by the Agent to the Guest (by email).
1.7) "Initial Payment" means the payment of the the Deposit or Rental Charge and any applicable additional monies.
1.8) "Property" means the accommodation for which a Booking is made.
1.9) "Property Owner" means the owner of the Property.
1.10) "Rental Charge" means the total rental charge payable in respect of the Booking.
1.11) "Reservation Request" means a request to make a Booking whether submitted via website booking facility, email, website enquiry form, telephone or otherwise.
1.12)"Short Break" means a holiday for a duration of less than seven nights.

2. BOOKINGS AND PAYMENT

3.1)Following receipt of a the initial payment, the we are notified and confirmation of the booking is sent by email to the guest. We will issue an invoice showing the payment made and remaining balance.
3.2) It remains the right of the Property Owner to deny any booking, without explanation, in which case all payment received will be fully reimbursed.
3.3)The balance of the Rental Charge (if any) must be paid by the Guest to us no later than six (6) weeks prior to the commencement of the holiday (we will inform the Guest of this at the time of the Booking).
3.4) Where we have not received the balance by the due date, a reminder email will be issued to the Guest. If the balance is not received within seven (7) days of that reminder, we reserve the right to treat the Booking as cancelled by the Guest and clause 5 shall apply and the Guest shall have no claim against us for compensation or reimbursement whatsoever.
3.5)The prices stated on our website are in pounds sterling and all payments must be made in pounds sterling.
3.6) Any charges raised against us by our bank for handling dishonoured cheques or any other payments, must be reimbursed by the Guest to the us within seven (7) days of our request to do so.
3.7)We reserve the right to correct any error in advertised and/or confirmed prices.

4. BOOKING DETAILS

Immediately upon receipt of the Holiday Confirmation from us, the Guest should check the details and notify the us of any mistakes/errors made by the us as soon as possible and in any event within seven (7) days; no changes can be made to the Booking after this time. We reserves the right to charge a holiday booking amendment fee to administer/correct any error by the Guest.

5. CANCELLATION BY THE GUEST

5.1) The Guest is responsible for initiating the cancellation of a Booking. If the Booking is cancelled after the balance of the Rental Charge has become payable, the balance will remain due and payable, even in the event of cancellation. The cancellation will only be effective once the Guest has sent the request email. An instant confirmation email will be sent to the lead booker to confirm the cancellation.
5.2) All deposits are non-refundable unless explicitly stated otherwise in the Owner's Cancellation Policy for the Property. The cancellation policy applicable to the booking will be the one in effect at the time the reservation was made. We reserve the right to deduct reasonable costs incurred as a result of the Guest's cancellation. Guests are strongly advised to obtain appropriate insurance cover to safeguard against potential losses.

7. INSURANCE

To minimise the financial risks associated with going on holiday it is strongly recommended that the Guest arranges travel insurance that matches their needs when booking the holiday.

8. RESPONSIBILITIES OF THE GUEST

8.1) During the period of the holiday, the Guest (personally and on behalf of all other people visiting the Property) undertakes (for the benefit of the Property Owner ) as follows:
1. 8.1.1) that the number of people occupying the Property will not exceed the number stated on the Holiday Confirmation;
2. 8.1.2) that the Property will be used solely for the purpose of a holiday by the Guest and their party;
3. 8.1.3) to show due consideration for other parties (to include, but not be limited to, refraining from abuses of the Property and/or dangerous, offensive or rude behaviour to the Property Owner, their representative or any third parties such as neighbours);
4. 8.1.4) to allow the Property Owner or their representative access to the Property at any reasonable time during the period of the holiday;
5. 8.1.5) to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Guest's occupancy and for any consequential loss;
6. 8.1.6) to report as soon as possible to the Property Owner (or their representative) any breakages or damage caused by the Guest during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Guest for repair or loss as a result of damage caused;
7. 8.1.7) to arrive after and vacate before the the designated time (as mentioned in the individual Property details) unless prior arrangement has been agreed with the Property Owner
8. 8.1.8) not (without the express permission of the Property Owner) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property; and
9. 8.1.9) to notify all other members of the Guest's party of these undertakings.
8.2) In the event of a breach of any of the undertakings set out in clause 9.1 the Property Owner (or their representative) can refuse to allow the Guest to take possession of the Property or make the Guest leave the Property before the end of the Holiday. In either case the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.

9. PETS

9.1) Pets are only allowed at the Property that are advertised as allowing a pet/pets. If a Guest takes a pet to a Property that does not allow them, or exceeds the stated number/size of pet, the Property Owner (or their representative) can refuse to allow the Guest to take possession of the Property or make the Guest leave the Property before the end of the holiday. If this happens the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
9.2) The Guest is liable for all damage caused by his/her pets. The Guest should remove all traces (inside and out) from the Property of pet occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Guest's occupancy. The Guest must not allow pets on beds or furniture within the Property and pets must not be left alone in the Property at any time. If the Guest breaches this clause the Property Owner (or their representative) may notify the Guest of the breach and if the Guest continues to breach this clause the Property Owner (or their representative) may make the Guest leave the Property before the end of the Holiday. If this happens the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.

10. LIABILITY

10.1) The Guest's (and all other members of the Guest's party's) personal belongings and vehicles (together with their contents) are left at the Property entirely at their own risk.
10.2) The Property Owner shall accept no liability to the Guest for any loss, damage or injury howsoever caused to the Guest or to the Guest's personal property (or to persons in the Guest's party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by the negligence or wilful default of the Property Owner
10.3) No representative, agent or sales person (whether employed by the Property Owner or not):
1. 10.3.1) has authority to vary, amend or waive any of these Booking Conditions and no amendment or addition to any of these Booking Conditions shall be deemed to have been accepted unless accepted in writing by The Property Owner.
2. 10.3.2) has authority to make any verbal representations or provide additional information over and above information contained in the Property Owner's brochures and website. The Property Owner cannot accept responsibility and give no warranty in respect of information or representations not contained in these Booking Conditions and/or the Property Owners website.

11. COMMUNICATION AND INFORMATION

11.1) For the purpose of the GDPR, all personal and other information and details collected by the Property Owner in the course of its business, belong to the Property Owner and will not be disclosed to any third party in connection with a Booking.
11.2) Provided the Guest has not told the Property Owner otherwise, the Property Owner may use the Guest's personal information for marketing the their services.
11.3) If the Guest or other individual wishes to be removed from the Property Owners marketing lists, they should contact the Property Owner by email (lisa.beachviewcottage@hotmail.com).
11.4) Telephone calls between the Property Owner and the Guest may be monitored or recorded by the Property Owner for training and quality control purposes.

12. COMPLAINTS

12.1) In the unlikely event the Guest may have cause for dissatisfaction, the Guest should contact the Property Owner (or their representative ) as soon as possible. All Property Owners complaints from Guests are taken seriously and we will endeavour to resolve them if at all possible.

13. FORCE MAJEURE

No liability can be accepted and no compensation will be paid by the Property Owner, where the Guest or his personal property (and/or any person in the Guest's party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Property Owner are prevented or affected, by any event which the Property Owner could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside the control of the Property Owner.

14. LAW AND JURISDICTION

All contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.